Frequently Asked Questions
Everything you need to know about Shark home solutions.
How long does shipping take for heavy appliances?
Standard shipping for home appliances typically takes 5-7 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for home products?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.
Do Shark products come with a warranty?
Yes, all Shark home products include a standard 1-year limited warranty that covers manufacturing defects and hardware malfunctions under normal household use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm for larger home investments.
How can I track my order status?
You can track your order by clicking the 'Order Status' link in your confirmation email or by logging into your account dashboard on our website.
Do you offer professional installation services?
For select large appliances, we offer professional installation services at checkout for an additional fee. This service includes unboxing, setup, and removal of packaging.