Returns & Exchanges

At Shark, we want you to be completely satisfied with your home solutions, which is why we offer a 60-day money-back guarantee on all products purchased directly from our store. If your purchase doesn't meet your expectations, our streamlined return process ensures a quick and hassle-free resolution.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Pack Your Items

  Carefully place the product in its original packaging, ensuring all accessories, manuals, and components are included to qualify for a full refund.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your package before dropping it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7 to 10 business days.